Resetting your NetID Password if you have forgotten your NetID password or if your password has expired
Please note: After five incorrect password entries you will be locked out of your account for a period of 30 minutes.
Please use the self-help kiosks that are located throughout the NCC campus. These kiosks will not retrieve your forgotten password, but will allow you to reset it. If you are not on-campus, or if you prefer, you may also reset your password online at https://www.commnet.edu/netid/password.aspx.
Resetting your NetID password is a four-step process.
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User verification by entering your NetID.
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Additional Identity verification by entering personal information.
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Providing the answer to your Security Question. *
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Creation of a new password.
*Your Secret Question must be setup prior to resetting your password.
The process to reset your password is the same for both the self-help kiosks and the website.
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Once you arrive at the password reset page, enter your NetID.
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Click next.
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Follow the on screen instructions on how to reset your password.
Setting Up Your Secret Question
Your Secret Question must be setup prior to resetting your password. Please take a minute to go to http://www.online.commnet.edu, login, and setup your Secret Question. You will have five (5) questions to choose from and answer. They are:
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“Who is your favorite author?”
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“What is the first and last name of your first boyfriend or girlfriend?”
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“Which phone number do you remember most from your childhood”
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“What was your favorite place to visit as a child?”
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“Who is your favorite actor, musicians, or artist”
Cannot Reset Your Password?
If you are unable to reset your password by using either
the self-help kiosks or the website, you will need to visit the IT Helpdesk in
room E319. This can only be done in person. Please bring a
photo ID
with you.