Important Weather Alert

As per Governor Malloy's order, the college will close today, Wednesday, November 26, 2014 at 12:30 p.m. due to the anticipated snowstorm. The college will re-open on Monday, December 1st at 7:00 am.

Hospitality Program

Hotel/Motel Management, A.S. Degree

Overview

The Hotel/Motel Management curriculum is designed for the individual seeking professional knowledge, skills and techniques required of personnel primarily concerned with the management of a hotel or lodging facility. Graduates typically work in various lead, supervisory, assistant manager, management trainee, and/or management roles. As they gain experience, they often find their educational background and the attainment of a college degree makes them attractive candidates for increasing responsibilities, promotion, and enhanced earning potential. Should graduates wish to pursue a baccalaureate degree in the hospitality field or business, other institutions recognize credits earned in the program.  

  

For additional information contact: Dr. Tom Failla, Director, tfailla@ncc.commnet.edu 203-857-7303

 

 

Program Outcomes

The Hotel/Motel Management Program enables students to:

  • 1. Implement methods, processes and techniques involved in operating a hotel in today's complex economy;
  • 2. Identify and interpret financial and economic trends and how they impact hotels and opportunities for innovation;
  • 3. Plan, organize, coordinate, lead and control activities, projects, budgets and staff in hotel operations such as concierge, front desk, financial, facilities management, sales and marketing food and beverage and housekeeping;
  • 4. Communicate accurately and effectively with subordinates, peers, supervisors, suppliers, customers and industry professionals;
  • 5. Build skills in taking initiative, problem solving, teamwork, motivation of self and others and handling job stress;
  • 6. Master skills in customer service and the practices required for customer relationship management.
  • 7. Use computers and systems to enhance productivity and overall operational performance and business success;
  • 8. Specify purchasing requirements for efficient and effective layouts and workflows in hotels;
  • 9. Comply with laws and regulations governing human resources, health, safety and environment and industry practices.
  • 10. Adapt to necessary cultural, economic and social demands placed on the industry;
  • 11. Relate general education courses to the practical needs of hospitality management;
  • 12. Broaden career choices and build a marketable portfolio to present to employers or lenders, especially for management and ownership positions.