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NetID Password Reset

Follow the steps below to rest your NetID password if you have forgotten it or if your password has expired.

Please note: After five incorrect password entries you will be locked out of your account for a period of 30 minutes.

Please use the self-help kiosks that are located throughout the NCC campus. These kiosks will not retrieve your forgotten password, but will allow you to reset it. If you are not on-campus, or if you prefer, you may also reset your password online at

Resetting your NetID password is a four-step process.

  • 1. User verification by entering your NetID.
  • 2. Additional Identity verification by entering personal information.
  • 3. Providing the answer to your Security Question. *
  • 4. Creation of a new password.

*Your Secret Question must be setup prior to resetting your password.

The process to reset your password is the same for both the self-help kiosks and the website.

  • 1. Once you arrive at the password reset page, enter your NetID.
  • 2. Click next.
  • 3. Follow the on screen instructions on how to reset your password.

Setting Up Your Secret Question

Your Secret Question must be setup prior to resetting your password. Please take a minute to go to, login, and setup your Secret Question. You will have five (5) questions to choose from and answer. They are:

  • Who is your favorite author?
  • What is the first and last name of your first boyfriend or girlfriend?
  • Which phone number do you remember most from your childhood
  • What was your favorite place to visit as a child?
  • Who is your favorite actor, musicians, or artist

Cannot Reset Your Password?

If you are unable to reset your password by using either the self-help kiosks or the website, you will need to visit the IT Helpdesk in room E319. This can only be done in person. Please bring a photo ID with you.